Refund policy

Returns
BGS Bullion offers a 30-day return policy for eligible merchandise other than gold and silver rounds, coins, and bars. For eligible items, you have 30 days after delivery to request a return, subject to the exclusions listed below.

Gold and silver rounds, coins, and bars are not eligible for return or exchange, except where required by applicable law or expressly approved by BGS Bullion in writing. Any discretionary return, exchange, or cancellation of these products is subject to our Market Loss Policy.

To qualify for a return, eligible merchandise must be unused, in the same condition you received it, and in its original packaging, including any applicable tags, certificates, and accessories. A receipt or proof of purchase is required.

To request a return, email contact@beatricegold.com with your order number, the item you wish to return, and the reason for your request. Returns require prior approval.
Bullion coins, bars, and rounds are not eligible for return, except where required by applicable law or expressly approved by BGS Bullion in writing. Any discretionary bullion return or exchange we approve is subject to the Market Loss Policy below.

To qualify for a return, eligible merchandise must be unused, in the same condition you received it, and in its original packaging, including any applicable tags, certificates, and accessories. A receipt or proof of purchase is required.

Requesting a Return
To request a return, email contact@beatricegold.com with your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted. Approval to send an item back does not guarantee a refund; returned merchandise must first be received and inspected.

For questions about returns, contact contact@beatricegold.com.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if an item is damaged, defective, or incorrect. Include your order number and, where possible, photographs of the item and packaging so we can investigate and arrange an appropriate resolution.

Our restrictions on discretionary bullion returns do not prevent you from reporting a problem with your order or exercising rights provided by applicable law.
Non-Returnable Items
Except where required by applicable law or expressly approved by BGS Bullion in writing, we do not accept returns of:

• Bullion coins, bars, and rounds.
• Custom, personalized, or special-order products.
• Sale items or products identified as final sale.
• Gift cards.

If you are unsure whether an item qualifies for return, please contact us before purchasing.

Exchanges
Exchanges require prior written approval. For eligible merchandise, contact us to arrange a return before placing a separate order for a replacement.
Bullion exchanges are generally not permitted. Any discretionary bullion exchange approved by BGS Bullion is subject to the Market Loss Policy below.

Order Cancellations and Market Loss Policy
Bullion prices fluctuate with market conditions. Once BGS Bullion confirms your order and locks your price, you are committed to purchasing at that price. Subsequent price changes do not entitle you to cancel, reprice, return, or exchange your order.
Cancellation requests require our written approval. If we approve your cancellation, cancel your bullion order because you fail to pay by the stated payment deadline, or approve a discretionary bullion return or exchange, you are responsible for any applicable market loss.

Market loss is the amount, if any, by which the original merchandise price exceeds BGS Bullion’s current selling price for the same products and quantities. The comparison is made:

• For cancellations: when we confirm the cancellation in writing.
• For approved returns or exchanges: when we receive the merchandise.
  

Taxes and shipping charges are excluded from the market loss calculation. We will provide an itemized calculation of any assessed loss.

If the applicable selling price has increased or remained unchanged, no market loss fee applies. Market gains do not increase your refund or create a credit.
We may deduct applicable market loss from your refund. If no refund is available, or the refund does not cover the amount owed, we may invoice the unpaid balance, payable within 10 business days of receipt.

Market loss fees do not apply to remedies for incorrect, defective, or damaged merchandise attributable to BGS Bullion or shipment to you, or to cancellations caused by our inability to fulfill your order. This policy does not limit mandatory consumer rights.

European Union Orders
If merchandise is shipped into the European Union, you have 14 days after receiving it to request cancellation or return without providing a reason. Returned merchandise must be unused, in its original condition and packaging, and accompanied by a receipt or proof of purchase.
Nothing in this policy limits mandatory rights under applicable consumer protection laws. Where those rights conflict with our return restrictions or Market Loss Policy, applicable law controls.

Refunds
We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, less any applicable market loss calculated under this policy. We will notify you of any deduction and the resulting refund amount.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact contact@beatricegold.com.